Toc
Popular questions
- What is Skedio?
-
Conscious of the evolution of consumption habits, we are a web platform that offers you the possibility to shop among a variety of unique and authentic items in the comfort of your home. Our primary goal is to offer you a pleasant, simple and trouble-free shopping session. Our team is at your disposal if you have any questions.
We guarantee the authenticity and the originality of each object on our website. For us, it is important to honor the hard work of designers and companies looking to make authentic and quality products. This is why you will not find any counterfeit or inspired products on our website.
- What is the delivery delay?
-
Delivery times are not guaranteed. Normally, your order is shipped within 3-5 business days and should be delivered within two weeks maximum.
- The quantity you want is not available?
-
If so, do not worry! Contact our customer service department and we will be happy to find a solution with our partners.
- How can I exchange a product?
-
To exchange a product, we recommend that you contact us by email at support@skedio.ca. In your email, you will need to provide us with your order number as well as the product you wish to exchange.
We will contact you as soon as possible to respond to your request. However, special orders, discounted items, lightings, glassware and polycarbonate items are not subject to return or exchange.
See our Terms and Conditions at the bottom of the page for more information.
- Is it possible to cancel my order?
-
All orders can be canceled within one business day. Late cancelations are subject to a 25% cancelation fee, as well as the delivery fee if applicable.
Online orders
- I had a technical problem when trying to place an order, what should I do?
-
If you are experiencing a technical problem while trying to place an order, please contact our customer service department and we will remedy the situation promptly.
- Which payment methods are accepted?
-
We accept the following methods of payment: VISA, MasterCard and PayPal.
- Do I need to create an account to place an order?
-
Yes, you must create an account on the site. The information to be provided allows you to process your order. Moreover, the creation of an account facilitates the management of your orders.
- How can I create an account?
-
To create an account, click on the "My Account" tab in the skedio.ca header. Then click "Create" an account and follow the on-screen instructions.
Shipping and returns
- What delivery methods are available for my purchases?
-
Items are shipped by ground service within 3-5 business days. You will receive your order within 2 weeks except for Pablo Designs items which will be delivered between 3 to 4 weeks.
- Do you have a on street store?
-
We do not have any street stores yet. For now, Skedio is only an online store but we will eventually have showrooms!
- Can I choose the date and time of delivery?
-
Delivery dates are not guaranteed. If you need your order for a specific date, please contact our customer service in advance so we can find a solution for you (fees may apply).
- Can I place an order online and pick it up at your warehouse?
-
Unfortunately, it is not possible to pick up your order at our warehouse. Skedio is a multi-brand site and has several warehouses. With that said, it would be difficult for you to pick up your order!