Masters gris

Delivery

  • All of our products are verified before any delivery.
  • Items are shipped by ground service within 3-5 business days.
  • We will provide you with a tracking number allowing you to track your order.
  • Delivery dates are not guaranteed. If you need your order for a specific date, please contact us in advance so we can find a solution for you (fees may apply).
  • You must be able to accept your order at the date and time indicated on your tracking number, otherwise you will be responsible for any additional costs related to it.
  • Skedio takes no responsibility for loss, damage, costs or delays related to delivery.
  • Free shipping over 150$ 
  • Flat rate shipping  - Canada: 15$

Return and Exchange

  • All returns must be pre-authorized by Skedio’s customer service. Please include your order number, your name and the product you are returning in your request.
  • Returns are in the form of exchanges or Skedio credits. Credits are valid for a one year period.
  • You have a maximum of 14 days after reception to return your order.
  • Returns may be subject to a fee of 25% for restocking.
  • The customer is responsible for the return’s delivery cost. You must provide us with a tracking number.
  • Your purchase must be returned in its original packaging, without having been opened.
  • Special orders, discounted items, lightings, glass items and polycarbonate items are a final sale and are not subject to any forms of return.

Order cancellation

All orders can be canceled within one business day. Late cancelations are subject to a 25% cancelation fee, as well as the delivery fee if applicable.

Need help or information?

If you have any questions or concerns, you can reach us by e-mail at support@skedio.ca or call us at 514-360- 8209.

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