- All of our products are verified before any delivery.
- Items are shipped by ground service within 3-5 business days.
- We will provide you with a tracking number allowing you to track your order.
- Delivery dates are not guaranteed. If you need your order for a specific date, please contact us in advance so we can find a solution for you (fees may apply).
- You must be able to accept your order at the date and time indicated on your tracking number, otherwise you will be responsible for any additional costs related to it.
- Skedio takes no responsibility for loss, damage, costs or delays related to delivery.
- Free shipping over 150$
- Flat rate shipping - Canada: 15$
Return and Exchange
- All returns must be pre-authorized by Skedio’s customer service. Please include your order number, your name and the product you are returning in your request.
- Returns are in the form of exchanges or Skedio credits. Credits are valid for a one year period.
- You have a maximum of 14 days after reception to return your order.
- Returns may be subject to a fee of 25% for restocking.
- The customer is responsible for the return’s delivery cost. You must provide us with a tracking number.
- Your purchase must be returned in its original packaging, without having been opened.
- Special orders, discounted items, lightings, glass items and polycarbonate items are a final sale and are not subject to any forms of return.
All orders can be canceled within one business day. Late cancelations are subject to a 25% cancelation fee, as well as the delivery fee if applicable.
Need help or information?
If you have any questions or concerns, you can reach us by e-mail at firstname.lastname@example.org or call us at 514-360- 8209.